Personal Claims
If you are unfortunate enough to have a claim please call us on 0845 241 6137.
Norwich Union PoliciesFor customers who have a Norwich Union policy on Higos scheme, Claims can be reported 24 hours a day, 365 days a year. All claims are taken over the telephone so you will not need to complete a claims form. Once we have recorded the information, we will send a summary to you to sign and return to us.
Higos Insurance Services offer an in house claims service, which is manned from 8am until 6.30pm weekdays. The out of office claims line number is 07980 853 699.
We will make sure we follow up your claim within 48 hours of the incident being reported to us. While your claim is being handled, we will keep in contact weekly to ensure everything is progressing to your satisfaction.
For claims up to £10,000 we directly appoint Norwich Union’s contractors for a stress free claims service:
- Asprea - Buildings
- Homeserve - Glass
- Ival (Powerplay) - Contents
- Allied - Carpets
You may also use your own contractor, as long as authorisation is provided first.
Other Insurance Companies
Higos will take full claim details from you and will then advise your insurance company. We will make sure you are called within 48 hours of reporting the incident to us and keep in contact weekly to ensure your claim is progressing to your satisfaction.