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Customer Feedback

Here at Higos we are passionate about delivering the best advice and service we can.  We really value the opinion of our clients.  That’s why every Higos client receives a copy of our Customer Experience Survey when they purchase a new policy or renew an existing policy.

We are delighted with the results we have received and are happy to publish below a selection of the comments our clients have made.

Survey results from January 2017

Here are a selection of comments we have received from our clients on their Customer Experience Survey:

"Just wanted to say a huge thank you to you. I am so grateful for all your help with everything, I have never had an insurance company that have helped so much"

"I have all my insurance through Higos as they are always helpful and competitive."

"Competitive price and friendly staff."

"Knowledgeable staff. Each with a speciality."

"Local, friendly, can speak face to face if needs be."

"Helpful, knowledgeable and interested adviser. Felt my business was valued."

"The local staff were extremely helpful and more than happy to explain products."

"Nothing is too much trouble for them. They offer the complete package."

"Excellent, friendly staff with excellent prices."

"Professional service, listened to my needs, excellent advice, very very impressed."

"We have been with Higos for years - have moved briefly to the internet, but quickly moved back."

"I found the staff very helpful and what they promised actually happened."

"Fantastic service, fantastic staff who shop around and get me the best deal possible AND deal with claims in a reassuring, professional way. Wouldn't change it for the world!"

"Thank you for being quick when speed was required."

Client Testimonials

I have recently been dealing with Carla Stickley in your Hampshire branch and I feel I must say what an exceptional employee she is for you. Extremely knowledgeable, polite, really went the extra mile with my sons rather difficult situation due to a non-fault accident that he'd had. I can genuinely say how outstanding, friendly and professional she is, to the point where I will be re-newing all my insurance products with Carla in the future. I wish I had a 'Carla' in my Dealership!

Jason Metivier
General Manager, Performance Triumph motorcycles

Insurance can appear to be complicated and the information from our previous insurer was, in some parts, not easy to decipher.
Higos, we found have great customer service people who look carefully at what you require and find the appropriate insurance for your business needs.
A prompt service along with comprehendible literature, which included laminated certificates meant the whole process was smooth and reasonably effortless for our part.
Taking all this into account I would recommend Higos Insurance Services to other people or companies. They get an excellent top marks from us.

Sharon Hudson
Director, The Oven Glove Company Ltd

Video Testimonials

A video testimonial from one of our equine insurance clients, horse racing trainer Victor Dartnall.


A video testimonial from one of our motor trade insurance clients, Managing Director of Avalon Motors Ltd Tony Ruddle.



A video testimonial from one of our commercial insurance clients, Chief Financial Officer of Avalon Sciences Charles Hallows.





Customer Experience Survey Terms & Conditions of use: 1. Clients can elect to take the survey more than once, however, clients will only be provided with one chance to win per policy 2. All details received on returned customer surveys will be treated confidentially 3. Under no circumstances will any of your details be passed onto any third party 4. Higos reserves the right to withdraw this offer at any time 5. No cash alternatives 6. This offer is not available to Higos Insurance Services Ltd employees 7. A regular draw will be conducted and one winner will be selected at random 8. Winners will be notified by telephone or email within seven days of the draw 9. In the event of poor service being reported a Higos representative will endeavour to contact you to discuss any issues in greater detail and rectify the situation wherever possible.

 

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