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Personal Claims

If you are unfortunate enough to have a claim please call us on 01458 270 390.

Aviva Policies

For customers who have an Aviva (formerly Norwich Union) policy on a Higos scheme, claims can be reported 24 hours a day, 365 days a year.

Higos offer an in house claims service, which is manned from 9am until 5.30pm weekdays. The out of office claims line number for Aviva policies ONLY is 0800 0515 059.

We will make sure we follow up your claim within 48 hours of the incident being reported to us. 

For claims up to £10,000 we directly appoint Aviva’s contractors for a stress free claims service:

  • Aviva Claims Services – Buildings
  • Evander Glazing and Locks – Glass/Doors
  • iVal (BeValued) – Contents
  • Hallmark – Jewellery
  • Independent Inspections – Carpets/Soft Furnishings
  • Tadley Services Group – Contents Restoration/Valuations

You may also use your own contractor, as long as authorisation is provided first.

Other Insurance Companies

Higos will take full claim details from you and will then advise your insurance company. We will make sure you are called within 48 hours of reporting the incident to us.

Outside of Higos opening hours, and in the event of an emergency, please call your insurer directly on the numbers listed below:

Ageas
0345 122 3019

Allianz
03448 939 537
 
AXA

03300 246 842
 
Bell Insurance
02074 889 919

Covea (formerly MMA) 
03302 210 444
 
Ecclesiastical

01452 528 533
 
Groupama
0370 240 3093
 
Plum
0845 450 4938
 
Prestige
08000 327 327
 
Legal and General
0345 270 0087
 
NIG
0345 6071626
 
RSA

0345 675 0410
 
Zurich
08009 234 200

Motor Claims - Outside of Higos opening hours, and in the event of an emergency, please call AutoCare on 0800 074 7224