Higos Vacancies

Commercial Desk Based Executive - Full Time Vacancy Somerton

Key Purpose of the Job

An excellent opportunity has arisen for a Commercial Desk Based Executive to join our busy commercial team in our Somerton Office. The role will include looking after an established book of existing Commercial Insurance business whilst managing and retaining customer relationships. The individual will be expected to look for opportunities to grow and develop the existing book and secure new customers. 

The ideal candidate would preferably have experience in dealing with commercial Insurance as well as excellent commination skills and a strong desire to succeed.

Accountabilities

  • Provide an excellent customer experience ensuring that everyone is treated in a warm, friendly and respectful manner that shows interest in their genuine needs and leaves them feeling valued as a customer.
  • Meet and exceed personal renewals and/or other relevant targets, contributing towards the team’s overall service and sales objectives/KPI’s.
  • Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to.
  • Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time.

If you would like to apply for the role please send your CV to the Somerton Commercial Manager Kari Clarke at kari.clarke@higos.co.uk

Further details including company benefits, bonus scheme and competitive salary will discussed at interview stage with suitable applicants

Commercial Account Handler - full vacancy in Bude - 3 Morwenna Terrace, Bude, Cornwall EX23 8BU

Key purpose of the job

To assist client with day to day requirements (MTA’s, document queries, SME renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations.

Accountabilities

  • Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them
  • Proactively develop a pipeline of referrals from existing clients to obtain new business
  • Working with clients to expand and develop their coverage to ensure they have the right cover
  • Liaising with the broking and support team to ensure all documentation is accurate
  • Actively negotiating with Underwriters as required to secure the best terms
  • Working in a compliant and timely manner on all cases.
  • Ensuring Retention levels and income targets are achieved.
  • Working with the regional management team to achieve business objectives and support with the development of colleagues
  • Ideally you’ll have a solid grounding across the range of SME Insurance market and be looking to take the next step in your career.
  • Be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world)
  • You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills.

Benefits:

A negotiable basic salary + bonus and all the normal benefits (Pension, Death in Service etc.)
An environment where looking after clients is king and career progression is a reality rather than a pipe dream.
We’ll also fully support your professional development (including fully funded qualifications)

To apply, email your CV to phillip.burgess@higos.co.uk.

Personal Lines Insurance Claims Handler - full time vacancy

Key Purpose of the Job

To provide an efficient and effective claims service to Agents and Direct customers. To negotiate with Higos agents and customers, Insurance Companies, their appointed Loss adjusters and other appointed representatives with the objective of obtaining a speedy and satisfactory conclusion to claims submitted.

The Claims Department is a fundamental part of the business. As far as our customers are concerned, it is the single most important department in any insurance company. It provides the help a customer needs when putting in a claim. (which is why they purchased their insurance in the first place) It is also one of the best places to learn how insurance actually works as all claims staff receive comprehensive training of all different types of policies and their wordings. This knowledge can be extremely valuable throughout your career in the industry.

Accountabilities

  • Management and negotiation of commercial and personal lines claims
  • Identify any underwriting issues that may arise and liaise with underwriting colleagues to rectify
  • To perform from time to time any other similar duty that may be required by your supervisor
  • Key Competencies
  • Ensure that they and their colleagues provide an excellent service to Higos Insurance Services agents and customers.
  • Actively seek and respond to customer feedback
  • Looks to maximise business opportunities through building positive customer relationships
  • Uses customer problems and complaints as an opportunity to improve customer service

Achieves Results

Retains a strong focus on professional standards and team results that contribute directly to business success. Ensure that objectives are followed through and completed within the standards set

Analysis and Judgement

  • Takes a logical approach to analysing and solving business problems
  • Works effectively with business information
  • Considers a range of factors and solutions before reaching a conclusion
  • Makes prompt decisions with pragmatic focus and takes personal responsibility for delivering decisions that impact on the business
  • Communication, influence and relationship building
  • Demonstrates effective communication and negotiation skills appropriate to the situation

Key Knowledge and Skills

  • Clear communication skills
  • Good telephone manner
  • Ability to work under pressure and prioritise workload
  • Ability to use own initiative
  • PC/systems/keyboard skills
  • Aptitude for dealing with customers calmly and sympathetically
  • Progress towards Cert CII examinations
  • Team focuses
  • Negotiation skills

If you would like to apply for the Personal Lines Claims Handler role please send your CV to the Head of Claims Chris Currie at chris.currie@higos.co.uk

Higos Vacancy Bude, Cornwall

Personal Lines Insurance Adviser - full time vacancy in Bude - 3 Morwenna Terrace, Bude, Cornwall EX23 8BU

Key Purpose of the Job

To provide advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements.

Accountabilities

  • Provide an excellent customer experience ensuring that everyone is treated in a warm, friendly and respectful manner that shows interest in their genuine needs and leaves them feeling valued as a customer.
  • Meet and exceed personal sales and/or other relevant targets, contributing towards the team’s overall service and sales objectives/KPI’s.
  • Carry out a range of administrative duties ensuring prompt and accurate completion of all administration requirements within Company standards.
  • Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to.
  • Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time.
  • As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives.
  • Adherence to our Training & Competency scheme.
  • Up to date Continuous Professional Development.

  • If successful you will be serving customers over the phone and face to face in the branch therefore the role would suit an individual who is confident, personable and can provide excellent customer service.
  • The role would include handling the lifecycle of a policy from New Business to renewal including mid term adjustments and customer queries, attention to detail is a must have.
  • Insurance experience in a similar role is desirable but not essential, we would welcome someone from a financial services background and full training can be provided.
  • Higos invest in their staff and reward hard work and hitting targets.
  • If you are looking for a new challenge or are experienced and want a change of location then this could be the opportunity for you to excel and become a valued member of the Higos team.

 

  • Email your C.V and covering letter to helen.newton@higos.co.uk

Personal Lines Insurance Adviser - full time vacancy in Bridgwater

 Key Purpose of the Job

To provide advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements.

Accountabilities

  • Provide an excellent customer experience ensuring that everyone is treated in a warm, friendly and respectful manner that shows interest in their genuine needs and leaves them feeling valued as a customer.
  • Meet and exceed personal sales and/or other relevant targets, contributing towards the team’s overall service and sales objectives/KPI’s.
  • Carry out a range of administrative duties ensuring prompt and accurate completion of all administration requirements within Company standards.
  • Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to.
  • Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time.
  • As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives.
  • Adherence to our Training & Competency scheme
  • Up to date Continuous Professional Development

Email your C.V to nikki.robertson@higos.co.uk

 

 

Personal Lines Insurance Adviser - full time vacancy in Somerton

Key Purpose of the Job

To provide advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements.

Accountabilities

  • Provide an excellent customer experience ensuring that everyone is treated in a warm, friendly and respectful manner that shows interest in their genuine needs and leaves them feeling valued as a customer.
  • Meet and exceed personal sales and/or other relevant targets, contributing towards the team’s overall service and sales objectives/KPI’s.
  • Carry out a range of administrative duties ensuring prompt and accurate completion of all administration requirements within Company standards.
  • Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to.
  • Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time.
  • As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives.
  • Adherence to our Training & Competency scheme
  • Up to date Continuous Professional Development

Email your C.V to vicki.carter@higos.co.uk