Vacancies

2 x Vacancies for Commercial Claims Handlers - full time vacancies in Clevedon.

Key Purpose of the Job

To provide an efficient and effective claims service to Agents and Direct customers. To negotiate with Higos agents and customers, Insurance Companies, their appointed Loss adjusters and other appointed representatives with the objective of obtaining a speedy and satisfactory conclusion to claims submitted.

The Claims Department is a fundamental part of the business and essentially our ‘Shop Window’. As far as our customers are concerned, it is the single most important department in any insurance company and provides the client the support they require at their greatest time of need.  (Which is why they purchased their insurance in the first place.)

A vital part of the role is the provision of exceptional client service,  the claims handler needs the ability to put the client at the heart of the service they provide, giving the necessary support throughout the life of the claim.

(Only those who provide exceptional client service should apply)

Accountabilities

Management and negotiation of commercial lines claims, identify any underwriting issues that may arise and liaise with underwriting colleagues to rectify.

To perform from time to time any other similar duty that may be required by your supervisor.

Customer Services

Ensure that they and their colleagues provide an excellent service to Higos Insurance Services agents and customers.

Actively seek and respond to customer feedback.

Looks to maximise business opportunities through building positive customer relationships.

Uses customer problems and complaints as an opportunity to improve customer service.

Achieves Results

Retains a strong focus on professional standards and team results that contribute directly to business success. Ensure that objectives are followed through and completed within the standards set.

Analysis and Judgement

Takes a logical approach to analysing and solving business problems.

Works effectively with business information.

Considers a range of factors and solutions before reaching a conclusion.

Makes prompt decisions with pragmatic focus and takes personal responsibility for delivering decisions that impact on the business.

Communication, influence and relationship building.

Demonstrates effective communication and negotiation skills appropriate to the situation.

Key Knowledge and Skills

Clear communication skills

Good telephone manner

Ability to work under pressure and prioritise workload

Ability to use own initiative

PC/systems/keyboard skills

Aptitude for dealing with customers calmly and sympathetically

Team focused

Negotiation skills

If you would like to apply for the Commercial Claims Handlers role please email the Head of Claims Chris Currie, chris.currie@higos.co.uk for more information.