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Current Vacancies

 

Insurance Advisers - Trainee and Experienced roles - full time vacancies in Clevedon 

Key Purpose of the Job

To provide advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements.
 

Accountabilities

  • Provide an excellent customer experience ensuring that everyone is treated in a warm, friendly and respectful manner that shows interest in their genuine needs and leaves them feeling valued as a customer.
  • Meet and exceed personal sales and/or other relevant targets, contributing towards the team’s overall service and sales objectives/KPI’s.
  • Carry out a range of administrative duties ensuring prompt and accurate completion of all administration requirements within Company standards.
  • Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to.
  • Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time.
  • As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives.
  • Adherence to our Training & Competency scheme
  • Up to date Continuous Professional Development


Key Competencies

  • Creating Value through Customers
  • Providing excellent customer service
  • Attention to detail
  • Getting the Best Out of Each Other
  • Team Working
  • Working smarter

Plus the following for experienced advisers:

  • Self motivation
  • Systems Competency and IT literate


Key Knowledge and Skills

  • Verbal Communication
  • Written Communication
  • Self/Work Organisation
  • Analytical Skill

Plus the following for experienced advisers:

  • Software Applications
  • Organisational Awareness
  • Procedural/Product Knowledge


Experience

For trainees:

  • Customer Service: 1 year (Required)
  • Education: A-Level or equivalent (Required)

For experienced advisers:

  • General Insurance: 2 years (Required)

 

If you would like to apply for either Insurance Adviser vacancy please send your CV to the Regional Manager Alan Clarke alan.clarke@higos.co.uk

Further details including company benefits, bonus scheme and competitive salary will discussed at interview stage with suitable applicants.

 

Insurance Adviser - Experienced - full time vacancies in Somerton and Yeovil 

Key Purpose of the Job

To provide advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements.
 

Accountabilities

  • Provide an excellent customer experience ensuring that everyone is treated in a warm, friendly and respectful manner that shows interest in their genuine needs and leaves them feeling valued as a customer.
  • Meet and exceed personal sales and/or other relevant targets, contributing towards the team’s overall service and sales objectives/KPI’s.
  • Carry out a range of administrative duties ensuring prompt and accurate completion of all administration requirements within Company standards.
  • Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to.
  • Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time.
  • As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives.
  • Adherence to our Training & Competency scheme
  • Up to date Continuous Professional Development


Key Competencies

  • Creating Value through Customers
  • Providing excellent customer service
  • Attention to detail
  • Getting the Best Out of Each Other
  • Team Working
  • Working smarter
  • Self motivation
  • Systems Competency and IT literate


Key Knowledge and Skills

  • Verbal Communication
  • Written Communication
  • Self/Work Organisation
  • Analytical Skill
  • Software Applications
  • Organisational Awareness
  • Procedural/Product Knowledge


Experience

  • General Insurance: 2 years (Required)

 

If you would like to apply for the Somerton Insurance Adviser vacancy in Somerton please send your CV to the Regional Manager Sarah Neale sarah.neale@higos.co.uk

If you would like to apply for the Somerton Insurance Adviser vacancy in Yeovil please send your CV to the Regional Manager Alan Clarke alan.clarke@higos.co.uk

Further details including company benefits, bonus scheme and competitive salary will discussed at interview stage with suitable applicants.

 

Personal Lines Claims Handler - full time vacancy in Street, Somerset 

Key Purpose of the Job

To provide an efficient and effective claims service to Agents and Direct customers. To negotiate with Higos agents and customers, Insurance Companies, their appointed Loss adjusters and other appointed representatives with the objective of obtaining a speedy and satisfactory conclusion to claims submitted
 
The Claims Department is a fundamental part of the business. As far as our customers are concerned, it is the single most important department in any insurance company. It provides the help a customer needs when putting in a claim. (which is why they purchased their insurance in the first place) It is also one of the best places to learn how insurance actually works as all claims staff receive comprehensive training of all different types of policies and their wordings. This knowledge can be extremely valuable throughout your career in the industry.
 

Accountabilities

  • Management and negotiation of commercial and personal lines claims
  • Identify any underwriting issues that may arise and liaise with underwriting colleagues to rectify
  • To perform from time to time any other similar duty that may be required by your supervisor


Key Competencies

Customer Services

  • Ensure that they and their colleagues provide an excellent service to Higos Insurance Services agents and customers.
  • Actively seek and respond to customer feedback
  • Looks to maximise business opportunities through building positive customer relationships
  • Uses customer problems and complaints as an opportunity to improve customer service


Achieves Results

  • Retains a strong focus on professional standards and team results that contribute directly to business success. Ensure that objectives are followed through and completed within the standards set


Analysis and Judgement

  • Takes a logical approach to analysing and solving business problems
  • Works effectively with business information
  • Considers a range of factors and solutions before reaching a conclusion
  • Makes prompt decisions with pragmatic focus and takes personal responsibility for delivering decisions that impact on the business
  • Communication, influence and relationship building
  • Demonstrates effective communication and negotiation skills appropriate to the situation


Key Knowledge and Skills

  • Clear communication skills
  • Good telephone manner
  • Ability to work under pressure and prioritise workload
  • Ability to use own initiative
  • PC/systems/keyboard skills
  • Aptitude for dealing with customers calmly and sympathetically
  • Progress towards Cert CII examinations
  • Team focused
  • Negotiation skills
  • Some experience of commercial and personal lines business
 
If you would like to apply for the Personal Lines Claims Handler role please send your CV to the Head of Claims Stephanie Trebble stephanie.trebble@higos.co.uk

Further details including company benefits, bonus scheme and competitive salary will discussed at interview stage with suitable applicants.

 

We are always happy to receive CV's from individuals with relevant insurance experience and qualifications, even if we do not have a recognised vacancy at one of our offices. So, if you are looking for a career and are interested in applying for any of the positions that you are suitable for, please complete our application form and send it, together with your CV.

If your application for a vacancy has not generated a response within 10 working days we will not be pursuing the application, however we would like to thank you for your interest.

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