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Personal Claims

If you are unfortunate enough to have a claim please call us on 01458 270 390.

Aviva Policies

For customers who have an Aviva policy on a Higos scheme, claims can be reported 24 hours a day, 365 days a year.

Higos offer an in house claims service, which is manned from 9am until 5.30pm weekdays. The out of office claims line number for Aviva policies ONLY is 0800 0515 059.

We will make sure we follow up your claim within 48 hours of the incident being reported to us. 

You may also use your own contractor, as long as authorisation is provided first.

For other Higos branded schemes please see the contact the numbers noted below:

Higos Home - 03448 562 272

Higos Premier Home - 03450 130 394 

Higos Holiday Home - 03448 562 272

Higos Residential Let - 03448 562 272

Higos Unoccupied - 03448 562 272

Other Insurance Companies

Higos will take full claim details from you and will advise your insurance company. We will make sure you are called within 48 hours of reporting the incident to us.

Outside of Higos opening hours and in the event of an emergency, please do what you can to minimise the loss and prevent the occurence of further damages - insurers expect customers to do all they reasonably can to mitigate their loss, whether this is appointing a plumber or electrician or contacting a locksmith to make a property secure. Please do all that you can to ensure your property is safe and secure.

Unfortunately, not all insurers offer a 24/7 out of hours service, but please find those that do noted below:

Ageas - 03451 223 019

Aviva - 08000 123 45

Andrew Copeland - 01724 761 378

Aqueduct - 01412 402 922

Bureau - 03445 717 912

Coast - 01892 786 099

Covea - 03300 242 255

Plum (Amethyst) - 03454 504 937

Plum (Flex UK) - 03454 504 937

Plum (Let) - 03454 504 937

Plum (Retreat) - 03454 504 937

Plum (Unoccupied) - 03454 504 938

Zurich - 08009 234 202

Motor Claims - Outside of Higos opening hours and in the event of an emergency, please call AutoCare on 08000 747 224.