An excellent opportunity has arisen for a Personal Lines Advisor to join our busy and successful Bridport Office. The role will include looking after an established book of existing personal lines business whilst managing and retaining customer relationships. The individual will be expected to look for opportunities to grow and develop the existing book and secure new customers.

Accountabilities

• Provide an excellent customer experience ensuring that everyone is treated in a warm, friendly and respectful manner that shows interest in their genuine needs and leaves them feeling valued as a customer.
• Meet and exceed personal sales and/or other relevant targets, contributing towards the team’s overall service and sales objectives/KPI’s.
• Carry out a range of administrative duties ensuring prompt and accurate completion of all administration requirements within Company standards.
• Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to.
• Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time.
• As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives.
• Adherence to our Training & Competency scheme.
• Up to date Continuous Professional Development.
• If successful you will be serving customers over the phone and face to face in the branch therefore the role would suit an individual who is confident, personable and can provide excellent customer service.
• The role would include handling the lifecycle of a policy from New Business to renewal including mid term adjustments and customer queries, attention to detail is a must have.
• Insurance experience in a similar role is desirable but not essential, we would welcome someone from a financial services background and full training can be provided.

Higos invest in their staff and reward hard work and hitting targets. If you are looking for a new challenge or are experienced and want a change of location then this could be the opportunity for you to excel and become a valued member of the Higos team.

If you would like to apply for the role please send your CV to Operations@higos.co.uk.

Key Purpose of the Job

This role will include looking after an established book of existing Personal Lines Business, meeting retention targets and New Business targets whilst managing customer relationships and providing excellent customer service. The role will have a strong focus on local broking, especially client facing broking.

The role is full time, working Monday – Friday from 8.30am - 5pm.

Skills and Experience

The candidate to fulfil this role should:

• Be professional, empathetic, and have a people-first attitude
• Excellent interpersonal, written, and verbal communication skills
• Pro-active and self-motivated
• Excellent planning and organisation skills to meet deadlines
• Excellent attention to detail
• Co-operative and supportive team player
• Have previous Insurance experience within the Personal Lines arena
• Have an adaptable style to work
• Ideally have Home & Motor knowledge
• Ideally have (but is not essential) 1+ years of previous experience handling of Home & Motor Insurance 

Email your C.V and covering letter to Operations@higos.co.uk if you are interested in the job.

Key Purpose of the Job

To provide advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements.

Responsibilities

• Provide an excellent customer experience ensuring that everyone is treated in a warm, friendly and respectful manner that shows interest in their genuine needs and leaves them feeling valued as a customer.
• Meet and exceed personal sales and/or other relevant targets, contributing towards the team’s overall service and sales objectives/KPI’s.
• Carry out a range of administrative duties ensuring prompt and accurate completion of all administration requirements within company standards.
• Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to.
• Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time.
• As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives.
• Adherence to our training & competency scheme.
• Up to date continuous professional development.
• If successful you will be serving customers over the phone and face to face in the branch therefore the role would suit an individual who is confident, personable and can provide excellent customer service.
• The role would include handling the lifecycle of a policy from New Business to renewal including mid term adjustments and customer queries, attention to detail is a must have.
• Insurance experience in a similar role is desirable but not essential, we would welcome someone from a financial services background and full training can be provided.
• Higos invest in their staff and reward hard work and hitting targets.
• If you are looking for a new challenge or are experienced and want a change of location then this could be the opportunity for you to excel and become a valued member of the Higos team.

Email your C.V and covering letter to Operations@higos.co.uk if you are interested in the job.

Job Purpose

The candidate to fulfil this role should have previous Insurance experience within the Personal Lines arena, with an adaptable style, ideally with Thatch Insurance knowledge who can meet retention targets and new business targets yet still provide excellent customer service.

The team comprise of a wealth of experience handling, a renewal book of approximately 150 polices per month and during 2023 wrote £203,000 of new business income.

Skills and Experience

The preferred job holder will match the following requirements:

• Be professional, empathetic, and have a people-first attitude
• Excellent interpersonal, written, and verbal communication skills
• Pro-active and self-motivated
• Excellent planning and organisation skills to meet deadlines
• Excellent attention to detail
• Co-operative and supportive team player
• Ideally have 1+ years of previous insurance experience  

Our Somerton team already has a strong team of people with years of knowledge and a wealth of experience handling all areas of personal lines business.

If you would like to apply for the role please send your CV to Operations@higos.co.uk.

Job Purpose

Achieve the required renewals and new business results and contribute towards team/individual targets, look after an established book of existing Personal Lines Business, and managing customer relationships.

Skills and Experience

The preferred job holder will match the following requirements:

• One or more years of previous home & motor insurance experience is preferable
• Ability to develop and maintain business contacts and goodwill
• Excellent interpersonal, written, and verbal communication skills
• Pro-active and self-motivated
• Excellent planning and organisation skills to meet deadlines
• Excellent attention to detail
• Co-operative and supportive team player
• Represent the Company in a professional manner at all times

Our Somerton team already has a strong team of people with years of knowledge and a wealth of experience handling all areas of personal lines business so this would be a great opportunity for progression into a specialist team in the future.

If you would like to apply for the role please send your CV to Operations@higos.co.uk.

Key Purpose of the Job

Achieve the required renewals and new business results, whilst offering a bespoke, high level service and adhering to regulatory requirements.

Responsibilities

• Deliver against agreed targets and plans
• Drive sales and service excellence
• Review, identify and respond quickly to issues relating to delivery of objectives
• Creating a customer-led culture where sales and customer standards, discipline, activities and best practice are delivered
• Ensure you are meeting regulatory requirements

Job Knowledge, Skills & Experience

Brown & Brown Insurance Brokers (UK) Limited is an independent insurance broker investing in:

• Lloyd’s and London market based intermediaries which operate in the global, specialty insurance and reinsurance markets
• UK based retail intermediaries operating in the personal, SME and middle markets, including schemes and affinity
• Managing General Agents/Underwriters providing specialist propositions across all distribution

The preferred job holder will match the following requirements:

• Relevant industry experience is preferable.
• A wide knowledge of commerce and industry and familiarity with as well as ability to study the market and forecast economic trends
• Ability to develop and maintain business contacts and goodwill
• Excellent interpersonal, written and verbal communication skills
• Ability to prepare and present reports
• Pro-active and self motivated
• Excellent planning and organisation skills to meet deadlines
• Excellent attention to detail
• Co-operative and supportive team player
• Represent the Company in a professional manner at all times

If you would like to apply for the role please send your CV to Operations@higos.co.uk.

Key Purpose of the Job

Achieve the required new business and renewal results and contribute towards team/individual targets, whilst offering a bespoke high level service, adhering to company procedures and regulatory requirements.

Responsibilities

• Deliver against agreed targets and plans.
• Drive sales and service excellence
• Review, identify and respond quickly to issues relating to delivery of objectives.
• Creating a customer-led culture where sales and customer standards, discipline, activities and best practice are delivered.
• Ensure you are meeting regulatory requirements

Job Knowledge, Skills & Experience

Brown & Brown Insurance Brokers (UK) Limited is an independent insurance broker investing in:

• Lloyd’s and London market based intermediaries which operate in the global, specialty insurance and reinsurance markets
• UK based retail intermediaries operating in the personal, SME and middle markets, including schemes and affinity
• Managing General Agents/Underwriters providing specialist propositions across all distribution

The preferred job holder will match the following requirements:

• Relevant industry experience is preferable.
• A wide knowledge of commerce and industry and familiarity with as well as ability to study the market and forecast economic trends
• Ability to develop and maintain business contacts and goodwill
• Excellent interpersonal, written and verbal communication skills
• Ability to prepare and present reports
• Pro-active and self motivated
• Excellent planning and organisation skills to meet deadlines
• Excellent attention to detail
• Co-operative and supportive team player
• Represent the Company in a professional manner at all times

If you would like to apply for the role please send your CV to Operations@higos.co.uk.

Key Purpose of the Job

To provide advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements.

Responsibilities

• Provide an excellent customer experience ensuring that everyone is treated in a warm, friendly and respectful manner that shows interest in their genuine needs and leaves them feeling valued as a customer.
• Meet and exceed personal sales and/or other relevant targets, contributing towards the team’s overall service and sales objectives/KPI’s.
• Carry out a range of administrative duties ensuring prompt and accurate completion of all administration requirements within company standards.
• Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to.
• Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time.
• As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives.
• Adherence to our training & competency scheme.
• Up to date continuous professional development.
• If successful you will be serving customers over the phone and face to face in the branch therefore the role would suit an individual who is confident, personable and can provide excellent customer service.
• The role would include handling the lifecycle of a policy from New Business to renewal including mid term adjustments and customer queries, attention to detail is a must have.
• Insurance experience in a similar role is desirable but not essential, we would welcome someone from a financial services background and full training can be provided.
• Higos invest in their staff and reward hard work and hitting targets.
• If you are looking for a new challenge or are experienced and want a change of location then this could be the opportunity for you to excel and become a valued member of the Higos team.

Email your C.V and covering letter to Operations@higos.co.uk if you are interested in the job.

Key Purpose of the Job

To provide advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements.

Responsibilities

• Provide an excellent customer experience ensuring that everyone is treated in a warm, friendly and respectful manner that shows interest in their genuine needs and leaves them feeling valued as a customer.
• Meet and exceed personal sales and/or other relevant targets, contributing towards the team’s overall service and sales objectives/KPI’s.
• Carry out a range of administrative duties ensuring prompt and accurate completion of all administration requirements within company standards.
• Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to.
• Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time.
• As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives.
• Adherence to our training & competency scheme.
• Up to date continuous professional development.
• If successful you will be serving customers over the phone and face to face in the branch therefore the role would suit an individual who is confident, personable and can provide excellent customer service.
• The role would include handling the lifecycle of a policy from new business to renewal including mid term adjustments and customer queries, attention to detail is a must have.
• Insurance experience in a similar role is desirable but not essential, we would welcome someone from a financial services background and full training can be provided.
• Higos invest in their staff and reward hard work and hitting targets.
• If you are looking for a new challenge or are experienced and want a change of location then this could be the opportunity for you to excel and become a valued member of the Higos team.

If you would like to apply for the role please send your CV to Operations@higos.co.uk.

Overview

Higos Insurance Services (part of Brown & Brown Europe) are currently looking for a Professional Indemnity Manager to join the successful and experienced centralised team based out of brand new offices in Bath.

Higos prides itself on being a market leading regional broker with a strong reputation of service gathered from over 30 years’ and operating from multiple office locations across the South West. The PI Manager is central to these offices and alongside the team will deal with the larger or technical specific businesses associated with professional indemnity such as accountants, engineers, surveyors, architects, safety providers and many others. Access to various, sometimes unique market wordings and online underwriting systems will give you and the team a strong position in finding the most appropriate insurances to suit a clients demands and needs.

In this position you will support & manage your team to achieve the required renewals and new business results whilst adhering to company procedures and regulatory requirements delivering a high standard of customer service. You will promote the business and set behavioural standards while maintaining consistent positivity and approachability and liaising with relevant support functions to ensure your teams needs are met. Promote the values of the business and communicate them.

This is a long term and progressive opportunity with a stable and reputable broker. You will need good PI knowledge either from broking or underwriting and enjoy the challenge of being a central point of contact and leading others.

The day to day:

• Meet and deliver against your agreed Renewal Retention and/or New Business Targets, contributing towards the teams overall budget targets & KPI’s
• Complete all roles and tasks as required by your line manager, ensuring you adhere to Higos procedures and policies at all times
• Creating a customer-led culture where sales and customer standards, discipline, activities, and best practice are delivered.
• Comply and manage your teams credit control
• Debt Management - ensure all monies are collected and allocated appropriately and keep line manager informed of any current, potential or perceived problems with bad debt.
• Manage and prioritise your diaries/tasks, these are to be kept up to date
• Audit your staff 1 per month and feedback / Carry out Annual and Mid-Year reviews with your team members
• Manage staffing levels including recruitment
• Complete any training that is deemed necessary for your role and fully prepare for your regular 1-2-1s and year-end review. Ensure you agree and complete the actions set in line with your development plan.
• Ensure all training is completed to deadline set for you and your team. Log all training and development on your Continuous Professional Development Plan (CPD)

What’s on offer:

• Negotiable basic salary including benefits (Pension, Holidays etc.)
• Company car allowance
• Performance related bonus
• Wide range of additional addon benefits and discounts

Your experience:

• Good working knowledge of Professional Indemnity/Risks Insurance and the trades that it covers
• Experience in either Broking or Underwriting or both with PI and/or Financial Lines Insurances
• A wide knowledge of commerce and industry and familiarity with as well as ability to study the market and forecast economic trends
• Ability to develop and maintain business contacts and goodwill
• Excellent interpersonal, written and verbal communication skills
• Ability to prepare and present reports
• Pro-active and self-motivated
• Strong planning and organisation skills to meet deadlines
• Attention to detail
• Co-operative and supportive team player

Wider about us:

Higos Insurance Services are part of Brown & Brown Europe who aims to be one of the UK's leading insurance intermediaries delivering the best outcomes to clients, insurers, investors and our people. We acquire and develop businesses with the velocity of a start-up with a focused, straight talking, professional and accountable leadership who put the customer first and act with integrity and pride in what we do and meet our compliance responsibilities. We expect the same from everyone we hire. With a federated group of businesses, we can offer a diversity of experience and with our overarching mission we can ensure the success of our people and business.

If you would like to apply for the role please send your CV to Operations@higos.co.uk.

Key Purpose of the Job

Achieve the required new business and renewal results and contribute towards team/individual targets, whilst offering a bespoke high level service, adhering to company procedures and regulatory requirements.

Responsibilities

• Deliver against agreed targets and plans.
• Drive sales and service excellence
• Review, identify and respond quickly to issues relating to delivery of objectives.
• Creating a customer-led culture where sales and customer standards, discipline, activities and best practice are delivered.
• Ensure you are meeting regulatory requirements

Job Knowledge, Skills & Experience

Brown & Brown Insurance Brokers (UK) Limited is an independent insurance broker investing in:

• Lloyd’s and London market based intermediaries which operate in the global, specialty insurance and reinsurance markets
• UK based retail intermediaries operating in the personal, SME and middle markets, including schemes and affinity
• Managing General Agents/Underwriters providing specialist propositions across all distribution

The preferred job holder will match the following requirements:

• Relevant industry experience is preferable.
• A wide knowledge of commerce and industry and familiarity with as well as ability to study the market and forecast economic trends
• Ability to develop and maintain business contacts and goodwill
• Excellent interpersonal, written and verbal communication skills
• Ability to prepare and present reports
• Pro-active and self motivated
• Excellent planning and organisation skills to meet deadlines
• Excellent attention to detail
• Co-operative and supportive team player
• Represent the Company in a professional manner at all times

If you would like to apply for the role please send your CV to Operations@higos.co.uk.

Job Purpose

Support your Agency Development Executives to achieve the required income results and contribute towards team/individual targets, whilst offering a bespoke high level service, adhering to company procedures and regulatory requirements.

Responsibilities

• Work with the Agency Development Executives to service existing agents and introducers and to deliver against agreed targets and plans. Meet with agents and introducers on occasion where requested.
• Build agent and introducer reports, provide quality administrative support, and be able to create, amend, and cancel agency records on all applicable systems
• Ensuring deadlines are met for all tasks contributing towards the teams overall budget targets & KPI’s
• Receipt, allocation and monitoring of leads to the appropriate team
• Monitor and action agency email folders and agency post
• Complete all roles and tasks as required by your line manager, ensuring you adhere to Higos procedures and policies at all times
• Liaise with accounts team in order to address agent commission queries
• Maintain agency records, to include regulatory documents e.g. TOBA’s and IAR Reviews, on agency files
• Creating a customer-led culture where sales and customer standards, discipline, activities, and best practice are delivered for all agents, introducers, and their clients
• Keep up to date with internal team capabilities, capacity, and specialisms
• Support projects as they arise and as required, including outbound calling projects
• Complete any training that is deemed necessary for your role and fully prepare for your regular 1-2-1s and year end review. Ensure you agree and complete the actions set in line with your development plan.
• Adherence to the Higos Training & Competency scheme.
• Ensure all training is completed to deadline set. Log all training and development on your Continuous Professional Development Plan (CPD)
• As and when required undertake and participate in work related projects as requested.

Brown & Brown Insurance Brokers (UK) Limited is an independent insurance broker investing in:

• Lloyd’s and London market based intermediaries which operate in the global, specialty insurance and reinsurance markets
• UK based retail intermediaries operating in the personal, SME and middle markets, including schemes and affinity
• Managing General Agents/Underwriters providing specialist propositions across all distribution

The preferred job holder will match the following requirements:
• Relevant industry and business to business experience is preferable.
• A wide knowledge of the introducer marketplace including regulatory framework
• Ability to develop and maintain business contacts and goodwill
• Excellent interpersonal, written and verbal communication skills
• Ability to prepare and present reports
• Pro-active and self-motivated
• Excellent planning and organisation skills to meet deadlines
• Excellent attention to detail
• Co-operative and supportive team player
• Represent the Company in a professional manner at all times
• Take decisive action based on the available information and accept personal responsibility for the outcome

Our Somerton team already has a strong team of people with years of knowledge and a wealth of experience handling all areas of personal and commercial lines business so this would be a great opportunity for progression into a specialist team in the future.

If you would like to apply for the role please send your CV to Operations@higos.co.uk.